Tools

Questions? Ask Emma

Emma is your private, personalized virtual assistant who will help you get the most from your benefits.

• Confused by insurance jargon? Guess no more. Ask Emma defines all those complicated terms, so you aren’t left reading between the lines.
• Have some “what-if” questions? Ask Emma knows things can change. She’ll help you model future health scenarios and show how they could affect your health care costs.
• Having trouble choosing between plans? Emma has you covered. She’ll compare the plans you’re interested in side-by-side, so you’ll see exactly how they differ.
• Not a “numbers person”? Have no fear! Emma will crunch the numbers for you and show you your estimated costs.

Ask Emma is available 24/7 and works on all devices. You’ll find her when you log in to enroll on myGXO Portal or at www.gxo.bswift.com. She’ll be updated for 2024 Open Enrollment on November 1, 2023.

Sydney Health app

If you’re enrolled in an Anthem medical plan, you can download the Sydney^SM Health app, which offers a personalized, guided experience that helps you navigate your health care options and make the most of your benefits, all through a single point of access. The app:

• Personalizes your experience using insights based on your history
• Offers engaging wellness challenges and videos
• Shows real-time status of your claims and instructions on how to submit a claim or start an appeal
• Connects you to care directly through a variety of options including video visits and text sessions
• Supports health and well-being with its exclusive Nutrition Tracker